This page explains how to delete your SLVR account and the clinical case data stored with it. You can do this from inside the App, or by sending us a request — no account or login is needed to use this page.
Use the button below to send your request. It opens your email app with the request pre-filled — send it from the email address registered to your SLVR account so we can verify you are the account holder.
If the button does not work on your device, email info@digitustec.com.au with the subject "SLVR account deletion request", and include your registered email address or username, and whether you want your entire account deleted or only specific case records.
| Data | What happens |
|---|---|
| Clinician account details (username, email, phone, address, professional role) | Permanently deleted within 30 days of a verified request |
| Clinical case records and patient details entered by you | Permanently deleted within 30 days of a verified request |
| Medical images attached to your cases | Permanently deleted from secure storage within 30 days of a verified request |
| Encrypted backups | Overwritten on the normal backup cycle, within [INSERT — e.g. 35] days of deletion |
| Data subject to legal retention requirements | Retained only where law requires clinical records to be kept for a minimum period, then deleted or irreversibly anonymised |
Deletion is permanent. Once your account and case data are deleted they cannot be recovered. If you or your healthcare facility are required to keep these records, export or archive them before requesting deletion.
Digitus Tec Pty Ltd, Level 2, 25 Ryde Road, Pymble NSW 2073, Australia
Email: info@digitustec.com.au
See also our SLVR Privacy Policy.